These terms apply to orders placed with Pixpiprint Ltd online, by phone, by email or in our shop.
About us
Pixpiprint Ltd, registered in England and Wales, company number 16960013. Registered office: 50 South Mall, Edmonton Green Shopping Centre, London, England, N9 0TN. To get in touch, call us on 07305 991766.
Ordering
- Online orders: choose your options, quantity and delivery speed, upload your artwork and pay at checkout. Our contract with you starts when we email you to confirm your order.
- Quotes: a quote is valid for 14 days unless it says otherwise. Work starts when you accept the quote and, where we ask for it, pay.
- Same-day jobs are arranged by phone or email and are only confirmed once we have agreed the job, the time and the price with you.
- We may cancel an order if a product is unavailable, a price was shown in error, or artwork breaks these terms. If we cancel, we refund what you paid.
Prices and payment
- Prices online are shown including VAT at the current rate, unless stated. Some printed items are zero-rated for VAT.
- Online prices depend on the options, quantity and delivery speed you choose, and can change. The price you pay is the price shown at checkout.
- Delivery to UK addresses is included in online prices unless shown otherwise.
- Online orders are paid at checkout. Quoted work is paid in full before production starts, unless we have agreed other terms with you in writing.
Your artwork
- You are responsible for the content of your artwork: spelling, wording, images, sizes, colours and layout. Please check it carefully before ordering. We print the file you send.
- Files should be print-ready (PDF recommended, 3mm bleed, 300dpi images). If your file isn’t suitable we’ll contact you, which can delay your order.
- Colours can vary slightly between screens and printed materials, between paper types and between print runs.
- You confirm that you have the right to use everything in your artwork (logos, photos, fonts and text) and that it isn’t unlawful. We may refuse to print content we consider offensive or unlawful.
- If we design artwork for you, we’ll send you a proof to check before printing. Two rounds of changes are included; further changes may be charged. Once you approve a proof, you’re responsible for any errors in it. You may use the finished design for your own business; editable source files are supplied on request and may be charged for.
Delivery and collection
- Online orders show estimated delivery dates for each delivery speed and the time to order by. Dates are estimates from when your order and artwork are confirmed; delays can happen, for example with couriers or artwork problems.
- Online orders are delivered to UK addresses only.
- Orders for collection can be collected from our shop during opening hours: Mon–Sat 9:30am–6pm · Sun 10am–4pm.
- Please check your order when it arrives and tell us about any problem as soon as you can, ideally within 7 days, so we can put it right quickly. This doesn’t shorten your legal rights.
Cancellations and returns
- Printed products are made to your specification, so the 14-day cancellation right under the Consumer Contracts Regulations does not apply once production has started.
- Online orders are sent to production soon after payment. If you need to cancel, contact us straight away: if production hasn’t started, we’ll cancel and refund in full.
- This doesn’t affect your legal rights if goods are faulty or not as described. See our Refund Policy.
Faulty or incorrect orders
If your order is faulty, damaged or not what you ordered (for example the wrong size, material or quantity, or a printing defect), contact us with your order number and photos. We’ll reprint, repair or refund, as appropriate. We are not responsible for errors that were in the artwork you supplied or approved.
Our liability
- We don’t exclude liability for death or personal injury caused by our negligence, for fraud, or for anything else that can’t legally be excluded.
- For business customers, our total liability for an order is limited to the price of that order, and we aren’t liable for loss of profit, business or opportunity.
- For consumers, we’re responsible for loss or damage that is a foreseeable result of our breaking these terms or failing to use reasonable care.
Privacy
We use your details to process your order and as described in our Privacy Policy.
Law
These terms are governed by the law of England and Wales. Consumers living elsewhere in the UK keep any mandatory protections of their local law.
Last updated: 13 October 2026